Terms

These terms and conditions shall govern the supply of goods sold by Barrel & Garden (oak-barrel.com), a trading name of Northern Tubs Ltd (No. 04644336)  Ladypark Gateshead NE11 0HD.
Tel: 0845 638 1822

Our contract

Seller, We, Us means Barrel & Garden (oak-barrel.com)

When you receive confirmation of your order, this is only to indicate that we have received your order, it does not indicate that a contract exists between us even if payment is taken. We reserve the right to reject any order.

The completion of the contract between you and us Will take place on the dispatch to you all the goods ordered, unless we have notified you that :-

i) we don't accept your order.

ii) we cannot deliver to your area.

iii) your goods are out of stock.

iv) the goods you ordered well listed at an incorrect price due to a typing error.

v) you have cancelled the contract in accordance with our cancellation policy.

vi) your goods will not be dispatched until full payment is received for your goods.

vii) in the event your order is refused, we will notify you by email and we will refund any sum deducted by us from your credit card as soon as possible.

Price & Delivery - Prices include VAT.

Delivery for mainland UK (excluding premium zones*) is free for orders valued over £99.

For orders valued less than £99 to mainland UK (excluding premium zones*) delivery is £5.75 per order. Where specified delivery for some smaller items may be charged at a lower rate.

*Delivery surcharges for Premium Zones

Highlands postcodes - AB - IV - KW - PA - PH
Heavy items £47 surcharge per pallet
Other items will incur a per item surcharge based on weight & size

Heavy items from Kelkay/Henri Studio to postcodes - AB - IV - KW - PA- PH - TR
£47 surcharge

Northern Ireland, Isle of Man, Isle of White & Republic of Ireland - POA

Most standard deliveries are made within 2 to 5 working days of ordering, however in some instances it may take up to 10 working days. Standard deliveries are made on normal working days only, Saturday deliveries are available for some items at extra cost, please email us for a quote.

Next day delivery will normally be made next working day(Monday to Friday) excluding public holidays.

Deliveries shall only be made to addresses in the UK.

oak-barrel.com shall not be responsible for late deliveries which are due to any cause beyond our reasonable control.

Any shortages all breakages must be reported by email to us within 24 hours of delivery in order for us to notify our carriers within their timescales to claim for in transit damage to goods.

The goods may at our discretion be delivered in instalments. Each delivery shall constitute a separate contract and failure by us to deliver any one or more of the instalments in accordance with these conditions or any claim by you in respect of any one or more instalments shall not entitle you to treat the contract as a whole as re-pudiated.

In the event that an error in price occurs on our website, we are not obliged to supply the goods at the incorrect price.

We reserve the right to change prices without notice.

Payment - Payment may be made by credit card using our Internet SECURE form, PayPal, by fax or by post. Cheques are accepted by post.

Ordering - Please select the required quantity and use the 'buy' buttons to add to your shopping basket. Follow the instructions given when you place your order. When ordering online all payment details are securely SSL encrypted.

Dimensions - Please note that all capacities and dimensions are approximate because of the individual nature of some of our handmade products. There may also be some slight variation in colour.

Cancellations & Returns - Cancellations can only be accepted by email. You may return your goods and receive a refund for the goods which you ordered online for any reason at any time up until the end of the 14th day from the date you received the ordered goods.

If your order has already been dispatched by the time you cancel your order, you will be required to return the items and pay the carriage costs of the return.

Where goods are being returned without any faults or defects, you must return the goods to us at your cost ensuring that goods are returned in their original selling condition.

Where goods are being returned because they are faulty, we will meet the cost of return on condition the carrier is nominated by us.

The goods shall remain your responsibility until we have received the delivery and check the goods.

oak-barrel,com reserve the right to repair or replace any faulty item at our discretion.

Maintenance - For oak barrel products please refer to our barrel maintenance page for instructions on keeping barrels in good condition.

Privacy

Email - Barrel & Garden do not send random marketing emails to personal email addresses (spam). You may however receive occasional offers or news by emails if you select the option to receive these when ordering. If this option is selected then you can subsequently choose to be removed from the emailing list.

Cookies - The Barrel & Garden website uses session cookies to record your shopping choices for your shopping basket and to pass this information to our secure server when you order. Secure information such as your credit card details are not stored using cookies. A cookie is a small information file that is sent to your computer. Barrel & Garden uses session cookies only, i.e. the cookies created during your session are deleted from your computer when you close your web browser.

Data Protection - Barrel & Garden conforms with the requirements of the Data Protection Act, 1998.

Safebuy
The SafeBuy Assurance Scheme for web-based retailers is operated by Software Research Ltd. It is endorsed by TrustUK, the industry self-regulatory body set up by the Consumers' Association and the Alliance for Electronic Business, supported by the UK Government.

 

Contact us

Barrel & Garden is a trading name of Northern Tubs Ltd.
Lady Park
Gateshead
Tyne & Wear
NE11 0HD

mailbox@oak-barrel.co.uk
UK National Sales 0191 482 4389

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